About the book: "This pioneering book is an empirically grounded, theoretically informed, and insightful ethnographic account of work regimes in call centers ... It is a sophisticated discussion of intricately connected work components constituting a 'transnational service assembly line,' the spaces for and expressions of resistance and reflxivity within a highly standardized and heavily regulated work environment, and the 'outsourceable selves' of agents, responding as unseen products of the global call center enterprise, to external imperatives."
- Maria Cynthia Rose Banzon-Bautista (University of the Philippines Diliman)
Publication Date: 2016
Pages: 292 pp.
Size: 152.4 x 25.4 x 231.14mm.