Outsourceable Selves
Outsourceable Selves
Outsourceable Selves
Outsourceable Selves
Outsourceable Selves

Outsourceable Selves

 

An Ethnography on Call Center Work in Global Economy of Signs and Selves

Alinaya Fabros

 

Regular price ₱713.00
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About the book:  "This pioneering book is an empirically grounded, theoretically informed, and insightful ethnographic account of work regimes in call centers ... It is a sophisticated discussion of intricately connected work components constituting a 'transnational service assembly line,' the spaces for and expressions of resistance and reflxivity within a highly standardized and heavily regulated work environment, and the 'outsourceable selves' of agents, responding as unseen products of the global call center enterprise, to external imperatives."

- Maria Cynthia Rose Banzon-Bautista (University of the Philippines Diliman)

Specifications:

Publication Date: 2016
Language: English
Format: Softcover 
Pages: 292 pp. 
Size:  152.4 x 25.4 x 231.14mm.   
ISBN: 9789715507622